Frequently Asked Questions

When Leasing with RBM


FAQ's

  • How do I pay rent?

    RBM makes it easy to pay your rent through your online resident portal! We accept the following forms of payment:


    • Credit Card
    • Debit Card
    • E-Check
    • Electronic Cash Payment (ECP)
    • Apple Pay
    • Best Egg Flexible Rent

    Payments must be received by the first of the month. Late payments will result in late fees being charged to your account. 


    Sorry, we do not accept cash.

  • What are standard lease terms?

    At RBM, we offer flexible lease terms to fit your needs. Our standard leases are generally 12-15 months, but short-term options are available at most locations.

  • How do I reserve my apartment?

    You can lease online through our applicant portal or visit one of our offices to complete your application in person. Your Leasing Consultant will walk you through the leasing process and answer any questions you have.


    Application Fees:

    The application fee varies by rental community. 


    Administrative Fee:

    The non-refundable administrative fee varies by community and will be paid with your application. 


    Security Deposit:

    Traditional security deposits can be up to two month's rent depending on the applicant's credit and rental history. All security deposits are due upon application approval. The security deposit is refundable upon move-out, pending a final move-out inspection and damages recorded.


    Please refer to your Leasing Consultant and application for application criteria, income verification, and Landlord verification.

  • Is RBM pet-friendly?

    Yes – pets are welcome at RBM properties! All pets must be approved to live in our apartments (just like their humans). We require a completed pet application, updated veterinary records, and a photo of every pet before they can be approved for move-in through our online third-party service, PetScreening. There is a limit of two pets per apartment and we do have certain breed restrictions at our properties. 


    All pet fees and rent are based on the results of the PetScreening process.


  • I am a current resident. Can I add a pet to my lease?

    Yes, you can absolutely add a new furry family member to your lease! Just reach out to notify your onsite office team members and follow the same PetScreening process you completed at the beginning of your residency.

  • How do I submit a maintenance request?

    Log into the resident portal with your account and easily submit a maintenance request at any time.


    During normal business hours, you can call your community leasing office to submit a request or to follow up on a maintenance issue.


    For after-hours emergencies, please call your community leasing office and wait for the prompt to be connected to our after-hours emergency maintenance operator.  All after-hours emergency calls are recorded.


  • What if I decide to move at the end of my lease?

    If you decide that you do not wish to renew your lease, please inform our onsite team members and provide 60-days' notice in writing. If proper notice is not given, your lease will be changed to month-to-month status and additional fees will be incurred.

  • What should I do if a roommate is moving out or if a new roommate is moving in?

    If there is a roommate change, you’ll need to contact your Community Manager to complete the Roommate Change Form and appropriate application paperwork.

  • What if I need to move out of my apartment before my lease is up?

    Please refer to your lease and contact your Community Manager if you need to terminate your lease early.